RETURNS, EXCHANGES & REFUNDS
At LLHTECH, your satisfaction is our top priority. We know that sometimes an item just isn't the perfect fit, and that's okay! Our comprehensive return policy is designed to ensure you can shop with absolute peace of mind.
Cancellations: The 24-Hour Rule
Changed your mind right after checking out? No problem at all. You can cancel your order completely within 24 hours of placing it. After that window closes, our warehouse team has already started carefully preparing your package. If you miss the window, simply wait for it to arrive and use our easy return process.
Our 30-Day Happiness Guarantee
You have a full 30 days from the purchase date to send an item back to us for a refund or an exchange. To qualify, we just ask that the item remains in pristine condition—unworn, unused, and with original packaging securely attached. (Please note: For hygiene reasons, certain intimate items are final sale).
The Return Process (Our 48-Hour Promise)
We hate keeping you waiting. To start a return, drop us an email at service@llhhtech.com. Our friendly support team will review your email and reply with your return instructions and a shipping address within 48 hours.
Here is the
What Happens During the Inspection?
Once your return package lands in our facility, our quality assurance team goes to work. We promise to inspect the item and email you the results within 3 business days. If everything looks good, we will process your refund right away.
When Will I See My Money?
Once approved, the funds go straight back to your original payment method. Please allow your bank or credit card company an additional 3-5 business days to process and post the transaction to your account.
Exchanges & Shipping
Need a different size or color? Just let us know in your initial email. If we made a mistake (like sending the wrong color or a damaged item), return shipping is 100% on us. For standard returns (like a sizing issue or change of heart), you will just need to cover the return shipping cost. We recommend using a trackable shipping service so your package arrives safely.
Below is the return address. You can also contact us to obtain the nearest warehouse address for your convenience in handling returns and exchanges.
Unit 5047,5/F,Yau Lee Centre 45 Hoi Yuen Road,Kwun Tong, HONG KONG
+(852) 4743 3302
service@llhhtech.com
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